FAQ

1. What types of products do you sell?
We sell a variety of martial arts-inspired merchandise, including t-shirts, hoodies, hats, water bottles, and more, all designed to reflect the values and spirit of Cosens Martial Arts.

2. Will my order ship to my house or the local studio?
All orders are sent directly to the address you give us when you check out. We do not send the orders to our locations.

3. What sizes are available?
Our products range from youth sizes to adult sizes, typically XS to 3XL. A detailed size chart is available for each product to ensure the perfect fit.

4. What materials are used?
Most apparel items are made with a high-quality cotton and polyester blend for comfort and durability. Specific material details are listed on each product page.

5. Are the designs customizable?
Yes, we have a wide variety of customizable hoodies. If you want something unique, we can make it for you. Simply email us at cosensmerch@gmail.com with your idea, and we'll give you a quote.

6. Do you offer martial arts-themed designs?
Yes, our designs include martial arts themes, motivational quotes, and logos that resonate with the Cosens community and martial arts lifestyle.

7. How long does shipping take?
Orders typically ship within 5–7 business days. Delivery times vary based on location but usually take an additional 3–5 business days within the U.S.

8. How much does shipping cost?
Shipping costs are calculated at checkout and depend on the product, quantity, and destination. We occasionally offer free shipping promotions.

9. Do you ship internationally?
Yes, we ship internationally. Delivery times and costs vary by region and are displayed at checkout.

10. Can I track my order?
Yes, you’ll receive a tracking number via email once your order ships.

11. What happens if my order is delayed?
If your order is delayed, please contact our support team at cosensmerch@gmail.com, and we’ll assist in locating it or resolving the issue.

12. What is your return policy?
Unfortunately, we cannot accept returns for size or preference issues due to our print-on-demand system. Please make sure to order the size and color you need.

13. Can I exchange my item for a different size or color?
Exchanges are not available because each item is made to order. Please refer to our size chart before purchasing.

14. What if my item arrives damaged or defective?
If your item is damaged or defective, email us with a photo at cosensmerch@gmail.com, and we’ll replace it at no cost.

15. Why are the prices higher than other stores?
We use a print-on-demand system to offer a wide range of designs and sizes, which increases production costs. This ensures you get high-quality, unique products without compromise.

16. What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal.

17. Are there any discounts or promotions?
Yes, we occasionally run promotions. Sign up for our newsletter or follow us on social media to stay updated.

18. How does buying merch support Cosens Martial Arts?
A portion of every purchase supports our dojo’s programs, scholarships for students in need, and community events.

19. Do you offer exclusive merch for students?
Yes, some designs are exclusive to our students, including rank-specific gear and dojo-specific logos. Most of our student-only shirts are sold in the studio and not through CosensMerch.com.

20. Can I buy merch as a non-student?
Absolutely! Our store is open to everyone who loves martial arts or wants to support Cosens Martial Arts.

21. Are these designs available at the studio?
No, the designs on CosensMerch.com are not available in your local studio. All merch is made to order and shipped directly to your home.

22. How do I contact customer service?
You can reach us via email at cosensmerch@gmail.com.

23. What if I have trouble placing an order?
If you encounter issues, try refreshing the page or clearing your browser cache. If problems persist, contact us, and we’ll assist.

24. Can I use discount codes on my order?
Yes, discount codes can be applied at checkout. Some exclusions may apply.

25. Do you release new designs regularly?
Yes, we add fresh designs regularly to keep the store exciting. Check back often for updates.

26. Can I request a specific design?
Absolutely! If you have a custom design idea, just send us an email at cosensmerch@gmail.com, and we will send you a quote.

27. Can I get a discount for a large order?
Our profit margins are extremely low to keep the prices at a somewhat fair level. If you place an order for 10 or more items, contact us, and we will consider a discount.